Terms of Service

1. Your agreement with Question23

Question23 is owned and operated by Cubic Consulting LLC, based in Colorado, United States ("Question23," "we," "us"). These Terms of Service govern your account, subscriptions, and use of our website and research workspace. By affirmatively accepting these Terms, you enter into this agreement with Cubic Consulting LLC. Our Privacy Policy describes how we handle personal information.

If you do not agree, do not create an account or use the paid service. A person accepting for another person or organization must have authority to do so. Purchase terms clearly presented at checkout apply to the specific purchase; these Terms govern the service unless a separate agreement expressly says otherwise. Mandatory consumer rights are not waived by these Terms.

2. Age, accounts, and parent access

You must be at least 13 to use Question23, and meet any higher minimum age required where you live. If you are below the age of majority, a parent or legal guardian must review and agree to these Terms and permit your use. An adult must authorize purchases. A parent accepting on behalf of a minor is responsible for that authorization and supervising the minor's appropriate use. Question23 is not intended for children under 13.

Give accurate account information, keep your email and sign-in links secure, and promptly tell us about unauthorized access. Do not share accounts, impersonate someone, or bypass access restrictions. You are responsible for activity you authorize; this does not remove rights you have concerning unauthorized charges or security incidents.

Parent accounts require an adult authorized to view the connected child's progress. Keep connection codes private. Parent views show selected progress, schedules, commitments, and explanations for postponements, not unrestricted access to private chats, manuscript drafts, or research files. Paying for a subscription does not itself grant access to research or a parent dashboard. Do not use someone else's invitation without authorization.

3. Research support and your responsibilities

Question23 provides software for independent research, including topic exploration, research planning, a mentor, a daybook, experiments, writing and review, and plan-dependent file and code features. The mentor and automated reviews use artificial intelligence, not an assigned human mentor. Outputs can be inaccurate, incomplete, biased, non-unique, or unsuitable, including apparently confident claims, citations, equations, code, and assessments of readiness.

You remain the researcher. Check sources, permissions, methodology, calculations, data handling, code, results, and manuscript claims before relying on them or submitting work. Follow school, journal, conference, dataset, software-license, and research-integrity requirements, including disclosure of AI assistance when required. Do not fabricate results, references, authorship, or approvals. Our feedback is not certification that a project is original, safe, ethical, legally permissible, or ready for acceptance.

We do not promise publication, journal acceptance, admission, scholarships, grades, a particular research result, or a completion date. We are not a school, accreditor, research ethics board, journal, admissions service, or provider of professional medical, legal, financial, or safety advice. Do not use outputs to make safety-critical decisions or substitute for required expert oversight or approvals. Research involving people, identifiable personal data, animals, hazardous materials, or other regulated work remains subject to applicable permissions and safeguards.

4. Subscriptions, renewals, and purchases

Research and Research Lab provide different features and usage allowances. The price, currency, billing interval, applicable taxes, and included limits shown at checkout govern your purchase. A subscription renews automatically for the selected billing interval at the disclosed recurring price until canceled. By completing checkout, the authorized payer authorizes the payment processor to collect the initial charge and recurring charges until cancellation takes effect.

You can cancel from the account's billing controls. If you cannot access them, contact us before renewal so we can help. Unless checkout or applicable law provides otherwise, cancellation stops future renewals and access continues until the end of the already-paid billing period. Cancel before the renewal date to avoid another charge. A parent who paid can contact us with payment details; we may verify authority before changing billing. Deleting a project, not using the service, or sending a message to the mentor does not cancel a subscription.

An upgrade may charge a prorated amount for the remainder of the billing term, as shown before confirmation. A downgrade, credit purchase, or other plan change is governed by the terms shown when offered. Included monthly allowances refresh according to the plan and do not accumulate unless expressly stated. Do not assume unlimited model calls, file analysis, storage, or computation. Optional purchases are charged only when authorized; payment details are handled by our payment processor.

Except where required by law or expressly offered in writing, fees for a started billing period are nonrefundable and unused time or allowances do not create a cash credit. This does not limit rights concerning unauthorized charges, defective services, withdrawal, or mandatory refunds. We will give notice of a recurring price increase before it applies and obtain any agreement required by law. Failed or disputed payments may interrupt access; contact us about billing errors promptly.

5. Your research, files, and code

You retain your rights in the ideas, datasets, drafts, code, results, and other content you provide, subject to the rights of other owners. To the extent we have transferable rights in outputs generated specifically for you, we assign those rights to you, excluding our software, templates, and pre-existing materials. This does not guarantee copyright protection, exclusivity, originality, or freedom from third-party rights. Open-source and third-party materials remain subject to their own licenses.

You grant us a limited, nonexclusive license to host, copy, process, transmit, format, and display your content only as reasonably needed to provide, maintain, secure, and support the service, fulfill your requests, and comply with law. This includes processing through service providers for mentor responses, file analysis, and code execution. It does not give us permission to publish your research, sell it, or use it in advertising without separate permission. The license ends when the content is deleted, except for permitted retained records and backups described in the Privacy Policy.

Only upload information you have the right to use and share with the service and its processors. Prefer public or properly de-identified research data. Do not upload passwords, secret keys, payment-card numbers, government identifiers, identifiable medical records, confidential data you cannot lawfully share, or unauthorized personal information. Question23 is not designed as a regulated health-data repository or a place for highly sensitive participant records. Dataset access restrictions still apply even when a model can process a file.

Generated or uploaded code is your responsibility to review. Code execution is subject to supported libraries, file formats, resource limits, security restrictions, and availability. Jobs can fail, time out, or produce incorrect results. Do not use execution for mining, attacks, unauthorized network access, malware, unrelated hosting, or evading usage limits. Keep your own copies of important inputs and outputs.

6. End of subscription and deletion of research data

Treat the end of your paid subscription as the permanent deletion deadline for all of your research data. Export and independently save everything you want to keep before your paid access ends, including projects, conversations, daybook entries, papers, datasets, uploaded files, code, experiment outputs, manuscript versions, reviews, and schedules. Do not assume a grace period, continued storage, or later recovery.

Once your paid subscription ends, we may permanently delete that research data without a further reminder. Any temporary continued access or delayed technical removal is not an extension of your subscription, a storage promise, or a right to restoration. Renewing or resubscribing does not guarantee recovery. We are not your backup service. Free exploration is also not guaranteed indefinite storage; save important work independently.

The deletion deadline concerns your ability to retain and recover research, not a representation that every copy of every record disappears simultaneously. Limited account, transaction, tax, security, fraud-prevention, dispute, and agreement-acceptance records may be retained where needed or legally required. Backup copies and provider logs may remain until their retention cycles end, and legal holds can delay removal. Retained copies are not a recovery service and are handled as described in the Privacy Policy. Contact us to request account deletion or exercise applicable privacy rights.

7. Acceptable use and service protection

Use Question23 lawfully and respectfully. Do not infringe intellectual property or privacy rights, upload unlawful or exploitative content, harass others, distribute malware, abuse the service for spam, scrape private data, resell access without permission, or circumvent account isolation, paywalls, safety controls, rate limits, or compute restrictions. Do not probe systems you do not own or have permission to test. Report suspected vulnerabilities privately rather than accessing other people's information.

We may limit or suspend an account, reject content, or stop a job when reasonably necessary to address abuse, nonpayment, legal requirements, or a security or operational risk. We may end service for serious or repeated violations. Where reasonably possible, we will explain the issue and allow it to be addressed; urgent action may happen without advance notice. Refund and other mandatory rights still apply. Contact us if you believe a restriction is a mistake.

8. Availability, third parties, and changes

The service depends on hosting, payment, email, model, and other providers. Outages, maintenance, delays, and provider restrictions can affect availability. Links to datasets, papers, journals, or third-party services are not endorsements. Their terms and privacy practices apply when you use them separately. We are responsible for our obligations under this agreement, but cannot guarantee third-party services or independently verify all external materials.

We may improve or change features and supported technical limits. We will not use this clause to remove statutory rights or retrospectively impose undisclosed charges. If we discontinue a paid service or materially reduce an essential paid feature during a prepaid term, we will provide notice and an appropriate remedy required by law, which may include a prorated refund for the unavailable portion.

9. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT CONTENT WILL ALWAYS BE RETAINED OR RECOVERABLE. NO AUTOMATED ASSESSMENT OR INFORMAL SUPPORT MESSAGE CREATES A GUARANTEE OF A RESEARCH OR ADMISSIONS OUTCOME.

Some jurisdictions do not allow certain disclaimers. Nothing in these Terms excludes guarantees, remedies, or liabilities that cannot lawfully be excluded, including mandatory consumer protections.

10. Limits of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUBIC CONSULTING LLC AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, OPPORTUNITIES, GOODWILL, OR RESEARCH OUTCOMES ARISING FROM THE SERVICE. SUBJECT TO THE EXCEPTIONS BELOW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNT PAID TO US FOR YOUR ACCOUNT DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to fraud, willful misconduct, gross negligence, or any liability that applicable law prohibits limiting. They do not remove a refund or other remedy required by law. The limits apply only to the extent enforceable in your jurisdiction and do not override nonwaivable rights of minors or consumers.

11. Resolving concerns and governing law

Please contact justin@question23.com with a description of a concern and the resolution you seek so we can try to resolve it. This request does not prevent urgent relief, a complaint to a regulator, or a timely legal claim.

These Terms are governed by Colorado law and applicable United States federal law, excluding conflict-of-law rules, except that mandatory protections of the law where you live continue to apply. These Terms do not require arbitration, waive class actions, or deprive you of a court or venue available under mandatory law.

12. Notices, updates, and general terms

We may send service, security, sign-in, schedule, and billing notices electronically to the account email or within the service. Keep your contact information current. Optional promotional messages have separate unsubscribe controls; accepting these Terms is not consent to unrelated marketing. A failed reminder does not change a deadline or subscription renewal date.

We will post an effective date when these Terms change. For material changes affecting an existing agreement, we will provide reasonable notice through email or the service and seek renewed agreement where required. Changes will not apply retroactively to disputes or erase accrued rights. If you do not accept a proposed change, you may stop using the service and cancel, subject to your existing rights.

If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A failure to enforce a provision is not a waiver. You may not transfer an account or this agreement without our consent. We may transfer the agreement with the business, subject to your rights and the Privacy Policy. Provisions that reasonably need to survive termination, including accrued payment obligations, ownership, permitted retention, disclaimers, and dispute provisions, survive to that extent. These Terms and any expressly incorporated purchase terms are the agreement concerning the service.

Questions or legal notices: Cubic Consulting LLC, Colorado, United States. Email justin@question23.com.